FREE Shipping available in the United States (excluding Hawaii and Alaska) for orders over $50.

The only other exception to the above free shipping policy is for Heavy Orders as described below.

For orders under $50, there is a flat rate of $6.95 for shipping and handling charges.

Option                                              Service                                         Cost 
Standard                                            UPS Ground                                  $6.95 flat rate
Free Standard (Orders over $50)           UPS Ground                                  FREE! 
Premium (2 Day)                                 UPS 2-Day                                    $15.00 flat rate
International, HI, AK                            US Postal Service Global Airmail     Actual Cost
Heavy Order                                       UPS Ground                                   Actual Cost

Please be aware that if you order very heavy items, such as the large sizes (i.e. 2 or 5 lb) of our Really Raw Honey or large sizes (i.e. ½ gal or gal) of Dr. Bronner’s liquid soap, we will charge you the actual cost to ship your package.  This allows us to offer FREE shipping for the vast majority of our orders.

International Orders and Orders to Hawaii, Alaska, Canada and Mexico

For all orders to be shipped outside the continental United States, we will only charge you the actual cost of shipping by the US Postal Service’s Global Airmail.  You may request a different shipping carrier or service at the time you place your order.

In order to charge you for the true cost of shipping, we will not bill you for shipping until your order has been picked, packed, and weighed.  For this reason, we are unable to estimate your shipping charge until we have received your order.  You will see two separate charges on your credit card bill.  The first charge will be for your merchandise purchased.  The second charge will be the actual cost to ship your order.

A word about the cost of shipping: 

Those orders that are small, light, or to be sent to an address nearer to the US will cost less to ship; orders that are bigger, heavier, or to be sent farther will cost more to ship.  We are always careful to package your order to take up as little space and weight as possible, while still ensuring that your items will arrive safely. 

Currently, we are unable to ship orders to Nigeria.  We regret any inconvenience. 

For all orders with premium shipping, there is a flat rate of $15.00.

For this flat rate, we will send your package by UPS 2 day mail.  We are only able to ship orders Monday through Friday, so orders placed after 9am on Friday and at any time on Saturday or Sunday will not be collected and shipped until Monday.  We are unable to offer Premium Shipping on items described under Heavy Orders above.

Smile is committed to your complete satisfaction.  The easiest, most efficient way to contact us concerning any issues with your order is via e-mail here.  Please include your name and daytime phone number.  You can expect a reply from us within 24 to 48 hours. 

We can also be reached by phone at (301) 474-8791.  We are available on Monday 10am to 6pm and Tuesday through Friday 10am to 8pm (Eastern Standard Time).  Staff at our store will also be happy to leave a detailed message for our customer service manager if you call Saturday 10 to 6 or Sunday 12 to 5. 

If for any reason you are not completely happy with the products you have received, we offer a full money-back guarantee for all products returned within 60 days of the date you were charged for your items, provided the items are returned with the receipt.  Due to issues of public health and safety, we are unable to accept returns of any bulk herb or spice, unless the product is damaged or defective in some way.  For this reason, we ask that you inspect the contents of your package thoroughly when it arrives and contact us immediately if there is a problem.

We do not charge a restocking fee, and we will not question your reason for returning the item.  We do appreciate an explanation if you are comfortable providing one, as it helps us to improve the quality of our services and products.  No matter the explanation, it will not affect the status of your return. 

When we receive your return, we will refund you the full amount of your purchase.  This refund does not include shipping charges. 

Due to the nature of international shipping, we are unable to accept returns for items that we have shipped beyond US borders. 

If you want to return an item, please follow the steps below:

1. Read our Return Policy above. 
2. Notify us by e-mail that you have elected to return the item. 
3. Package your item securely, and include a copy of the invoice and the receipt that came with your order.
4. Ship your package with UPS.  We prefer UPS, but if you must ship with another carrier, please get your packaged insured.  This is simple and inexpensive and insures you for the cost of the contents if the package gets lost. 
5. Ship your package to: 

Smile Herb Shop
ATTN:  Web Customer Service
4908 Berwyn Road
College Park, MD 20740

If we backorder an item from your order, we will ship you those items as soon as they arrive in our store (normally 7-10 days). In case of longer than normal out of stocks (see below), you will be advised by Customer Service of an extended wait & asked if you would still like the item.  For backorders, you pay no shipping charge.

Please note:  We do not process backorders of items totaling less than $10.00 at this time.  If the total of items being backordered from your order is less than $10.00, we ask that you re-order the products within 1-2 weeks of your original order date.

Something to keep in mind if your item has been backordered: 
 
Surrounded by shortcuts and convenience, it is easy to forget that herbs have growing seasons. If there is high enough demand for (as an example) eyebright herb and all of our vendors are out of stock, we sometimes have to wait until the next crop has been harvested before more of the herb is available anywhere in the US.
 
Also, small, independent companies like African Formula can also run out of what they need to make a product for short periods of time.  When one of our suppliers is out of stock for a long time, eventually we run out of stock too, making it impossible to send you your order as quickly as we would like.

If you would like information about your backorder, please feel free to ask us here.  We will be happy to chat with you.    

Since our orders are usually shipped within 24-48 hours, if you would like to make changes to your order, please call between 10am and 2pm the day you place your order, or the next business day (Monday through Friday).

We do not fulfill orders on the weekend and staff may be unable to access your order. 

We also welcome e-mails here.